A loyal and skilled team is vital for a long-term, successful property management team. Using this team and their skills can create a strong and loyal customer base. Here are some tips to foster a strong property management team.

 

Recruitment

Take the hiring process seriously. Look for potential team members with the right attitude. You can always train them in skills later. Why? When potential team members have the right attitude and are teachable, hiring them will benefit you in the long run over an applicant who are not willing to align with your brand because they already have their own.

 

Communication

Define every role in your business before you hit the ground running. This will eliminate any problems in the future over who’s doing too much work and who’s doing not enough work. In addition to what each person’s role is, define what their responsibilities are, who they report to, and your expectations.

 

Standards

Speaking of standards, it’s important to reiterate what your standards and expectations are for your team. Your standards make your business unique and can also create a unique brand. Make sure to write standards for every area of your business, large or small. Some areas may include customer relation, task completion, and communication presentation.

 

Induction

You must properly induct your team members. Make sure they feel welcomed. Ensure that every new team member is properly introduced to every area of your business. Also remember to give them the right training once they begin their time with your team.

 

Training

Did you know that employees who receive the right training are more likely to stick with their employer longer than employees that do not receive training? Not only does training make your employee feel like part of the team, it also creates a better presence for your business.

One last tip: do not stop the momentum. Keep training your employees. Keep making them feel welcomed and appreciated. This will foster a loyal and strong property management team.