- Stay up with new technology
One of the best ways to impress your tenants, is to show them that you care about their convenience. To do that, check out the new technologies that are available. Some of those technologies include intelligent door locks that can be programmed and operated from a smart phone. This can also increase security and enable you to change lock combinations easier and faster. Other things that can be controlled by smart phones are thermostats, security systems, and irrigation systems.
- Build a community
Encourage your tenants to engage with one another. You’ll find that building a tenant community will foster better communication between your tenants and your role as a landlord. For example, sponsor a pool party in the summer, or holiday events during the winter. Send a communication out to all tenants, and hold a ‘Tenants Night Out’ just for them to get to know each other better. That will help create a family atmosphere where everyone will look out for everyone else.
- Add amenities
Think outside of the box when thinking about amenities that you can offer to your tenants. What about a bike sharing service for your apartment building? Talk to local yoga studios about offering classes in your exercise room once a week. Add motion controlled lighting and walkway lighting for your your rental. You can think of more creative ideas to keep your tenants pleasantly surprised.
- Treat them with respect
This seems obvious, but one of the most common complaints from tenants is that they are treated like second-class citizens by their landlord. We know you are under a lot of pressure – owner demands, late contractors, late rent, bills due … but remember to always deal with your tenants in a calm and respectful manner.
- Follow through
When a tenants requests anything, first let them know that you received the request, either by text or email. Give them an estimated date, take action promptly, and after it is over, contact the tenant to see if they are happy with the result. This will build trust that will go a very long way.
We hope these suggestions have been helpful to you as a landlord. Keeping your tenants satisfied will result in a long term partnership that will benefit you financially and as a person.