Category Archives: New User Questions

Harnessing the Power of Social Media for Real Estate

It’s no secret that social media has come to be extremely embraced in many different facets of our lives. Because of social media, we hear news seconds after it happens, communicate with people from all over the world, and have endless ways to spread ideas. With all of this in mind, doesn’t it seem like you should be using social media to boost your real estate or property management business?

Social media is an awesome tool to get the word out about something to a lot of people at once. Social media is typically also free, so using it to your advantage has virtually no cost to you.  Another great thing about using social media is the variety and flexibility that you have available. There are all kinds of social media websites and applications, that allow you to share and spread loads of different content.

As a property manager or real estate agent, you can use social media in tons of ways. For starters, you should have social media accounts for your business and post from them regularly to generate traffic and have a follower base. If you have a property for sale osocial mediar for rent, post it on a social media site! Not only is this incredibly easy, but you also have the power to share it and have others share it as well. Maybe you’re trying to find a way to bring all your tenants together but you’re not really sure how…social media! You can create a post or event that will reach out to everyone at once.

Do some research about your target market and what the preferred form of social media is within that market, you’d be surprised at how far it’ll take you!

Does your tenant have a secret roommate?

When you’re going through the process of making a lease agreement with a new tenant, it’s imperative to be clear on who will be living in your property. Many times people will sign a lease without telling their new landlord that their family member or significant other will also be living with them, which can later cause problems. When writing up your lease, make it known whether or not your tenant is allowed to have roommates, and what rules they have to follow  as well as any additional financial obligations that may come up.

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If you’re okay with more than one person living in the property (which is typically the case), make sure you’re aware of how many people it’ll be so the lease can be based off of that. You may also want to make the lease so that all of the tenants sign it, so that you know that they’re aware of the rules and guidelines they need to follow while living in your property.

In the event that your tenant doesn’t tell you about their secret roommate, it’s up to you to reach out to them and tell them that they’re going against the terms stated in the lease, and what the next steps are to better the situation. If you’re okay with your tenants roommate, you have the opportunity to add more to the lease as well as increase the price of rent. This may seem unfair to your tenant, but it’s the best way to guarantee any problems arising in the future.

Keeping Good Tenants – Top 5 Tips for Tenant Retention

At Tenant File Property Management Software, we recently covered the importance of tenant screening. But once you have a good person chosen and moved in, how do you ensure tenant retention? We’ve compiled a list of the top 5 tips for keeping good tenants that you should be sure to use if you want to guarantee a low tenant turnover.

1. Allow pets.

It’s very difficult for pet owners to find a rental home that will let them bring their four-legged friends, so if they find a home that does allow pets they are likely to stay there for a long time. A tenant with a pet is also responsible (they have to take care of themselves and their pet!), so they’ll be responsible enough to take care of your home

2. Listen to your tenants.

Listening to your tenant is key in being able to keep them as your tenant! If your tenant has a request, like painting a wall, or changing an appliance, hear them out and try to take care of it as best as you can. It’s important that you and your tenant listen to each other and voice any concerns or requests either of you may have.

3. Offer discounted leases.

If you have a tenant who’s lived with you for an extended period of time (over a couple of years or so), you can offer them discounted or reduced rent. This gives them an incentive to keep living with you and makes it clear that you like having them as your tenant.

4. Take care of issues promptly.

If something breaks, fix it quickly! Don’t make your tenant wait a long time for things to be fixed, because they’re going to think that you don’t care about taking care of them or the property.

5. Treat your tenant right.

It’s important to talk to your tenant and be able to develop a relationship with them. If they’re having issues that may prevent them from paying rent, or may require them to leave for a period, your tenant should feel comfortable enough with you to be able to talk to you about these things. Sending cards for birthdays and other holidays are also great because they give your tenant a nice reminder that you’re thinking about them.

Do you have any tips you recommend for keeping a good tenant?

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Moving to a New Town: Renting vs. Buying

Why renting should be your #1 choice when moving

Whenever you’re looking to move to a new town, the first thing you need to worry about is where you’re going to live. This brings up the question: is it better to rent or buy a home? Though buying a home does provide you with a sense of ownership and security, renting a home should definitely be considered before jumping the gun.
A rental property has significantly less maintenance for you to worry about, your landlord is the one who takes care of it. Many are concerned that landlords will not cooperate and take care of the property as they agree to, but this lack of regard for tenants is becoming a thing of the past. At this day in age tons of property management software programs, like Tenant File, allow landlords to actively manage their tenants and property’s to ensure that everything is being taken care of in a timely manner. As someone who is moving to a new town, you don’t want to have the burden of taking care of all the maintenance of your home (something that’s fully your responsibility if you buy a home), you want to be able to adjust to your new life.

Renting is also beneficial because of the lack of commitment it requires. The amount of time and money you need to invest when buying a home is significantly larger than when you rent a home, but this is just the short-term issue. Buying a home also commits you for the long-run too; a rental property may only require a minimum of a year lease (totally doable!) while buying a home commits you to that property for as long as it takes you to pay it off and/or sell it. Since you’re new to the town you may not know a lot about where you want to live yet, so renting a home can allow you to test out different areas to see what suits you best. Imagine buying a home and later finding out that the area of town you moved to is far from where you end up working, but because you bought the home, you’re stuck there.

Though there are tons of factors to consider and it is subjective, renting a home when you move to a new town instead of buying one should definitely be your first option. Check out this interactive calculator designed by the New York Times to see what works best for you!

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Property Manager Security Alert

Map on computerA higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.” – John P. Kotter

It’s getting to where we are reading about new data security breaches nearly every day, but this last one is a ‘doozey’. It is the giant JP Morgan Chase bank, and it involves 76 million customers and 7 million businesses, and that is only what they are admitting right now. This started way back in June, but we are just now hearing about it. Now, they have “closed the known access paths”, according to Chase spokeswoman Patricia Wexler. This comes on the heels of the Target and Home Depot data breaches, as well as a growing list of others.

Property managers are especially vulnerable, especially those that have their data in the ‘cloud’, a hip way of saying your data is on someone else’s computers. That data is most likely spread out on many servers in the US and abroad. You are holding the keys to the Owner’s bank account information as well as your Tenant’s bank account information, with the exception that you gave the keys away to someone that you don’t even know.

What you may ‘not’ know is that there is an entire industry formed around the many security ‘holes’ in the software programs that protect your valuable data. These companies have brilliant programmers that spend every day looking for ways to break into the websites and servers holding your data. But they are not criminals – it is all legal. They find the breaches, contact the companies owning the website, and offer to let them know what they found. Nice, huh? Not so fast. A single bug or vulnerability can fetch thousands of dollars if it is small and 10’s of thousands (or more) if it is major. Or, how would you like a ‘protection’ subscription for only $200,000.00 per year? If the vulnerable company can’t pay the price, no problem, the ‘breach finders’ can just move on to the next client that ‘will’ pay for the information.

And who is that client? Well, the second one in line is our good old government, such as the NSA. They actually have a budget for this, rumored to be in the hundreds of millions of dollars. They want to keep Internet vulnerabilities for themselves to track the ‘bad guys’, and an example of that was the ‘Heartbleed’ bug, which our government kept silent on for a year and a half while they exploited it.

If it can’t be sold to the government, next in line are competitors or others that want to exploit the security ‘holes’ in a website. Here is where it gets seedy. Of course the ‘breach finders’ say they don’t sell information to ‘bad guys’, such as countries on the ‘terrorist’ list, but they do often sell to foreign countries that don’t have the best interest of the USA’s citizens in mind.

This could be ‘your’ information that is being bought and sold. Should you panic? No, but should you keep everything you have in the ‘cloud’? I think not. Complacency is not your friend.

Are you NUMB to the News or ALARMED about the Latest Internet Security Meltdown?

Tenant File ImageIf you are in the property management business you should be alarmed. ANOTHER major security breach, in fact the largest in the history of the Internet – only 1.2 BILLION (yes, with a ‘B’) ID’s were stolen by a ‘Russian gang’. Not to mention, also 500 million email addresses, possibly yours. By the way, the name of the gang is ‘CyberVor’. ‘Vor’ in Russian means ‘thief’, so with a name like ‘CyberThief’ they are not exactly playing coy. In fact, I get dibs on that name if I ever start another band, I love that name.

 

But this is no laughing matter, fellow property managers. This is serious business. You are responsible for your owners and tenants information. Not just their accounting, but their passwords, their Social Security numbers / Federal Tax ID’s, and their bank account numbers. And apparently, it’s not really that difficult for criminals to get them. This was a ‘gang’ no bigger than the group of friends you hang out with on Friday night. I’m not saying you are in a gang – I’m betting you don’t sit around swigging vodka and hacking into servers when you get together.

 

But think about it – think about how easy it is to sign up with some software company in the ‘cloud’, pay them an inflated amount per month, then sit back until your server gets hacked and you are out of business. If the server gets hacked, not only could you lose the credentials for your owners and your tenants, it may need to shut down to stop the bleeding. Where does that leave you and your business? Without data, without customers, without a way to post rent, unable to find out who owes you money, and without any alternative. Here in Austin we call that ‘up a creek without a paddle’, or more often SOL (can’t spell that out…the FTC or NSA is probably reading this…).

 

Just sayin’, think about it, be careful, and change your passwords often. I sincerely hope none of us were affected. I’d hate to think that you lost your business and ended up sitting around swigging vodka all day…

 

3 Reasons Why Landlords Lose Money

How landlords can save moneyAs a landlord, your goal is to make money right? Of course, but sometimes even the most experienced landlords leave money on the table. A bad tenant can leave you tired, frustrated, and you may want to just get on with other business. But, if you expend a little more effort, you can get some of that money back that you were prepared to just write off.

1. Sometimes just a letter to the tenant can translate into money. Even though your tenant may have gone through rough financial times during their stay with you, they may now have an improved financial picture as the economy has picked up steam. Maybe they are concerned about their credit now and trying to get financially stable again. So this might be the time that they pay the back rent owed, or at least make a payment arrangement with you.

2. If the previous tenant is still refusing to pay back rent owed, you still have options besides the legal route. There are services on the Internet that will do the heavy lifting for you. These rent recovery services will generate the collection letters, and handle the credit reporting for you. Many of them will aggressively pursue collection so that you don’t have to. With the information that they obtain, you can make an informed decision as to whether you need to eventually go to court or not, such as whether is it worthwhile to garnish their wages. You are wasting your time if they don’t have a suitable job.

3. You can get peace of mind by purchasing ‘collection protection’ from the beginning. Some companies offer this preemptive service for a small fee, which will underscore the importance of prompt rent payment to the tenant from the start. They will know that their future credit rating is as risk if they don’t pay on time, and that payment will be aggressively pursued if they skip out.

As a landlord, you have enough to deal with. There is no reason why you cannot be worry-free about tenants that don’t pay their rent and move out. Just a little action and prevention can go a long way.


Cross-Promoting with Local Businesses – A Guide for Real Estate

tall-buildingDespite all the depressing economic news, it can actually opens up a lot of new doors for property managers to lower their vacancy rates and incorporate new business strategies that can pay off in spades over the long haul.

It’s important to keep the traditional marketing strategies alive and well. And one of the most effective approaches for those in the real estate business is partnerships with local businesses. More likely than not, businesses are open to strategies that will bring a steady stream of new customers into their establishment, like a restaurant, grocery store,video rental store, or salon.

First, sit down and figure out what your goal tenant pool looks like. Is it students, young professionals, or families? Once you know what your target tenant demographic is, take a look at the businesses within a mile radius of your property and figure out which shops and stores your potential residents will most likely visit. If it’s students, it could be the local pizza place or bar. Young professionals may be frequenting the hip salon a few blocks over. And those families you want to rent to most likely make at least a couple visits to the grocery store each week.

Now it’s time to approach the businesses you believe may have a line in to the pool you’re looking to draw from. Approach the managers of these establishments to suggest a mutually beneficial relationship. Explain how your current tenant demographic is in line with their clientele. Offer to promote their business by including coupons for a half-off lunch at the pub in move-in packets and to regularly advertise their business through fliers posted in your property. In return, you might suggest that this business keeps your card on-hand to distribute to customers who mention they’re looking to move or suggest that they allow you to post vacant unit listings on their bulletin board or in another prominent place.

Deals like this can be applied to basically any service institution and both parties stand to benefit. Your access to the tenant pool will bring new business into local neighborhood establishments which will provide you with a trusted voice to turn regular customers to your properties.

Promoting units doesn’t have to involve large investments or fancy technology. Sometimes proven, time-tested marketing techniques are the best ticket to success — and promoting local businesses is an added benefit you can feel great about. Everyone wins when your property’s neighborhood is thriving.

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Using Your Job Background and Skills to Go Into Real Estate

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There are several different avenues that may lead one to a property management career. Your background may be in real estate, finance, law, or marketing. Or you may simply find yourself wanting to utilize certain qualities or characteristics, such as dealing with people on a consistent basis, problem solving, or multi-tasking. In real estate, elements of all of these professional areas and personal skill sets will come into play. While you don’t have to be a master of all of them (or any of them, for that matter), you do have to possess the willingness to learn certain specific tasks. For example, you don’t have to be a finance whiz to be a real estate pro, but you do have to perform accounting functions; likewise, you don’t have to have a law degree, but you must have a solid grasp on local, state, and federal laws and regulations to ensure your property is always in compliance.

Do you know you want to get into real estate but don’t know what your options are? Real estate positions come in all shapes and sizes. You can be self-employed handling only your own property or you can oversee multiple units for a third party. You can be an operations manager, maintenance supervisor, or regional portfolio engineer.

Where do you actually go to learn about real estate and arm yourself with the skills necessary to enter into the field? Here are a couple of resources for starting your property management career on the right foot.
 

IREM: Institute of Real Estate Management

Obtaining industry-specific knowledge is a great way to market yourself to potential customers and, also, to ensure that you have a solid education and grasp on the field. IREM offers a catalog of classes that include everything from professional ethics to on-site maintenance to fair housing. A wide variety of online offerings allows you to take these classes from the comfort of your own home.
 

BOMA: Building Owners and Managers Association International

BOMA offers both new and veteran real estate professionals the opportunity to build both basic knowledge and area-specific expertise. Whether you’re looking to learn about the basics of real estate management or to educate yourself on energy efficiency programs, BOMA has you covered. Like IREM, they have online offerings as well as audio seminars, which can be attended by phone.

Real estate is one of the few fields that allows professionals to use a wide variety of skill sets, keeping work interesting on a day-to-day basis. If you think real estate might just be for you, the resources above are a great place to start.

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