Sometimes the set up of a home may not be the most convenient thing for everyone; you need to consider that different tenants have different needs and may have to make some changes to your property. Though we recently we talked about what changes you should and shouldn’t allow your tenants to make to your property, there are some changes that are imperative to your tenant and shouldn’t be up for debate.
If your tenant has a disability that may impair their use of normal household things like showers, doors, or stairs, you should definitely allow them to make the necessary modifications to make living in your home a good experience. For instance, your tenant might have a hard time standing up in the shower and may want to install accessibility items. There should be no debating about whether or not they should be allowed to do this; if they purchase and install it themselves there shouldn’t be any issues. Because everyone has different needs, your tenant may need to make a bigger change beyond installing accessibility items inside. If your tenant has a wheelchair or walker, you should definitely allow them to put a ramp (or ramps) outside or inside the home. A modification like this is a lot larger in scale than adding handles and levers; because of this, you may want to consider keeping it once they move out. Your home may have the perfect set up for people with similar needs and will definitely stand out in the market.
Aside from functionality and comfort, your tenant may need to make changes that are necessary to guarantee their safety. If your tenant has a hearing impairment, they may not be able to hear normal smoke detectors going off if there’s a fire. Let your tenant install the smoke detectors with accessibility devices, like lights that’ll notify them when the alarm is going off. The safety of your tenant is imperative and you should not overlook it.
Allowing your tenant to make these necessary changes will show them that you care and want them to be happy in their home. If they’re investing their time and money into fixing your property to make themselves comfortable, it’s probably because they plan on living there for a while.
If you take care of your tenants, they will take care of you. And that means paying rent on time, staying in the rental longer, maintaining your property, and giving you good reviews to others.
What is that worth? Everything. In this day of review obsession and social conversations, your reputation can mean the success of your property management business – or not. Your renters should be properly vetting to begin with and kept happy throughout their stay.
Keeping them happy means being attentive to their maintenance requests, staying in touch to let them know you care, and making sure the are aware of every aspect of the lease contract.
Keep your tenants happy and they will insure your happiness as well.
As a property manager, you have a lot of different things to deal with on a daily basis. Because of this, it’s sometimes easy to lose sight of your tenants and their homes, and they may not be being taken care of as they should be. It’s your responsibility to ensure that your tenant is receiving the proper treatment and that any issues they have are taken care of. What can you do to ensure this?
Well, one of the basic things you need to do is make sure that all of their maintenance and repairs are taken care. If your tenant comes to you with something that’s your responsibility to fix, don’t wait around for the problem to get bad and then handle it; take care of things as soon as they are brought to your attention. It may seem hard to keep track of so many things that you need to take care of, but we’ve got you covered. With Tenant File, we offer an optional Work Order Form feature (check it out here) that lets you keep track of work orders that your tenants have requested.
You can also send out a newsletter to your tenants! This may seem like a lot, but it’s not difficult to do and can save you tons of time in the long run. If you plan on being out of town, mention this in the newsletter so your tenants know to come to you before you leave. If a cold front is coming and there is a risk of pipes freezing, tell your tenants what precautions they should be taking. These kinds of things make all the difference and make your tenant feel that they’re truly being taken care of.