Crisis Management Tips for Real Estate Professionals


How you react to a crisis could mean triumph or disaster for your business. However, taking a proactive approach to this idea is essential. Today, we’d like to share with you some crisis management tips:

Have All Emergency Contact Numbers

Not having a plan means planning to fail later on. You must have an emergency line on hand when disaster strikes, in addition to emergency lines for contractors and your clients. Should a problem arise, you can call your clients’ phone numbers to confirm if they were okay and then ask if any additional problems occurred.

Keep Contact Numbers Up To Date

Regularly update your clients’ contact information like email address and phone number. In addition, you should have up-to-date contact information for cleaning services, reconstruction teams, and security personnel.

Train Your Employees

If you have anybody working under you, train them to work with your crisis plan. It’s important to clarify who needs to do what in an emergency so that the aftermath runs its course smoothly. Keep your employees’ abilities in mind while creating your plan. Do not beat around the bush with this.

Have A Well-Trained Spokesperson

A great spokesperson will eliminate any rumors or misunderstandings that can arise after a crisis. Many spokespersons do not handle emergencies with grace so please keep this in mind while finding a spokesperson. Having good credibility and a calm personality are indicators of an ideal candidate.

Have An Evacuation Plan

In addition to having a plan for an emergency’s aftermath, you must have an evacuation plan for yourself and any employees you may have. This evacuation plan should include an evacuation drill (to practice every so often), managing clients that also could be in the building, proficient insurance knowledge, medical preferences, first aid kits, emergency contacts, and the like. A well-thought out and well-practiced plan will reduce the risk of financial ruin after an emergency.
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